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Case studies

Strategy and AI work already running inside our clients' teams.

Vocento

Media

Five products in parallel, with an agentic harness of its own.

One of Spain's largest media groups. We helped its teams ship several products at the same time working with AI, and left them an agentic harness to keep doing it without us.

The challenge

Vocento had several digital products in flight at the same time, with different teams. There was appetite to work with AI, but everyone did it their own way, with no shared method and no guarantees on quality or security.

What we did

  1. 1Parallel streams

    Each product with its own owner, a shared weekly review and a channel per stream so teams never block each other.

  2. 2Agentic harness

    A plugin of skills, specialised agents, commands and workflows fitted to the way Vocento works.

  3. 3The full cycle with AI

    Explore, plan, implement and multi-agent review, with architecture and security built in as guardrails.

  4. 4Autonomy

    The harness stays with the teams. Today we are extending it to the Data area, across four new projects.

product streams in parallel
5product streams in parallel
agentic harness handed to the teams
1agentic harness handed to the teams
data projects in the second phase
4data projects in the second phase
Read the full case

Working cycle with the harness

  1. Explore
  2. Plan
  3. Implement
  4. Multi-agent review
  5. Production

GuardrailsArchitecture · Security · Legacy code · CI/CD

Skills
house knowledge
Agents
specialised
Commands
for each task
Workflows
end to end
In progress

Phase 2 · Data: the same approach across four data projects, with the harness as the deliverable so the team stays autonomous.

Barcos Menorca

Boat rental

Every customer answered, on every channel.

A boat rental company in Menorca. We switched on a sales agent that answers WhatsApp and every other contact channel, so the team can serve more customers and route every sale better.

The challenge

Enquiries arrive on WhatsApp and other channels at all hours: availability, prices, licences, harbours. Each channel was handled on its own, the team could not keep up and many leads went cold.

What we did

  1. 1Real conversations

    We studied real messages to learn what customers ask and how a sale actually closes.

  2. 2One agent, every channel

    The same agent on WhatsApp and the other channels, connected to the fleet: it recommends a boat and quotes on the spot.

  3. 3Routing

    Each enquiry reaches the right place already qualified; when needed, it passes to a person with the full context.

  4. 4Tuning in season

    We review conversations and improve the agent with real use.

answers on every channel
24/7answers on every channel
sales agent across all channels
1sales agent across all channels
Read the full case

Barcos Menorca

online

  • Hi, do you have a boat for 6 on Saturday from Mahón?
  • Hi! For 6 on Saturday I have the Quicksilver 675 (licence needed) or the Rodman 870 with a skipper. Do you have a licence?
  • Yes, PER
  • Great: Quicksilver 675, full day, €390. Book with a deposit here 👇
  • Book · Saturday →
  • Done ✅
  • Booking confirmed! See you Saturday at 9:30 at the harbour 🌊

Have a project like these?

Contact

avedillo@velchanos.com