Boat rental
Every customer answered, on every channel.
A boat rental company in Menorca. We switched on a sales agent that answers WhatsApp and every other contact channel, so the team can serve more customers and route every sale better.
- Client
- Barcos Menorca
- Service
- AI sales agent
- Channels
- WhatsApp and the rest
Nacho Corcuera · Diego San Cristóbal
Velchanos team on the project
- answers on every channel
- 24/7answers on every channel
- sales agent across all channels
- 1sales agent across all channels
Context
In high season, every unanswered message is a boat that stays in port.
Enquiries arrive on WhatsApp and other channels at all hours: availability, prices, licences, harbours. Each channel was handled on its own, the team could not keep up and many leads went cold.
The challenge
- Peaks of enquiries in high season and outside office hours.
- Enquiries spread across several channels, with no shared view.
- Answers that depend on the fleet's real availability.
- Technical questions: licences, skipper, harbours, conditions.
What we did
One sales agent for every channel, that knows when to hand over.
1
Real conversations
We studied real messages to learn what customers ask and how a sale actually closes.
2
One agent, every channel
The same agent on WhatsApp and the other channels, connected to the fleet: it recommends a boat and quotes on the spot.
3
Routing
Each enquiry reaches the right place already qualified; when needed, it passes to a person with the full context.
4
Tuning in season
We review conversations and improve the agent with real use.
One conversation, start to finish
From question to booking, on the customer's channel.
The agent qualifies (group size, date, licence), recommends the right boat, quotes and sends the booking link. The same on WhatsApp as on every other channel, with the same information.
Technology
- WhatsApp Business API
- Omnichannel
- LLM with tools
- Fleet availability
- Hand-off to a person
Barcos Menorca
online
- Hi, do you have a boat for 6 on Saturday from Mahón?
- Hi! For 6 on Saturday I have the Quicksilver 675 (licence needed) or the Rodman 870 with a skipper. Do you have a licence?
- Yes, PER
- Great: Quicksilver 675, full day, €390. Book with a deposit here 👇
- Book · Saturday →
- Done ✅
- Booking confirmed! See you Saturday at 9:30 at the harbour 🌊
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